Privacy Policy

Last updated: March 26, 2026

1. Who We Are

Balloomania ("we," "us," or "our") is a balloon decoration service based in Sacramento, California. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website balloomania.com or use our services.

2. Information We Collect

Information You Provide

  • Name, email address, phone number (inquiry form, account registration)
  • Event details: type, date, budget range, venue, special instructions
  • Delivery addresses (client portal)
  • Messages and notes submitted through forms or chat
  • Date of birth (if provided for birthday reminders, optional)

Information Collected Automatically

  • Device and browser information (type, operating system, screen size)
  • IP address and approximate location
  • Pages visited, time spent, referring URLs
  • Cookies and similar tracking technologies (see Section 5)

Payment Information

We do not store credit card numbers or bank account details. All payments are processed securely by our third-party payment processors, Stripe and PayPal, which are PCI-DSS compliant. We store only transaction references (invoice IDs, payment status) necessary for order management.

3. How We Use Your Information

  • Process and fulfill your orders and inquiries
  • Send order confirmations, quotes, invoices, and delivery updates
  • Communicate about your account, including magic link authentication emails
  • Administer our Bubbles Rewards loyalty program and referral program
  • Send promotional communications, birthday greetings, and holiday offers (only with your consent)
  • Send SMS notifications and reminders (only with your explicit TCPA consent)
  • Improve our website, services, and customer experience
  • Comply with legal obligations

4. Third-Party Service Providers

We share your information with the following trusted service providers:

  • Supabase — Database hosting and authentication (stores account data securely)
  • Stripe — Payment processing (PCI-DSS Level 1 compliant)
  • PayPal — Alternative payment processing
  • Resend — Transactional and marketing email delivery
  • Google Analytics (GA4) — Website usage analytics (anonymized, with your consent)
  • Microsoft Clarity — Session recording and heatmaps (with your consent, sensitive fields masked)
  • Tawk.to — Live chat support (chat transcripts stored by Tawk.to)
  • Twilio — SMS notifications (only with your TCPA consent)
  • Anthropic (Claude AI) — AI-generated content descriptions (no personal data shared)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential cookies — Required for authentication and site functionality (always active)
  • Analytics cookies — Google Analytics and Microsoft Clarity to understand how visitors use our site (require your consent)
  • Chat cookies — Tawk.to live chat functionality (require your consent)

When you first visit our site, a cookie banner will ask for your consent. You can change your preferences at any time by clearing your browser cookies and revisiting the site. Analytics and chat tools will not load until you accept cookies.

6. SMS Communications (TCPA Compliance)

If you opt in to receive SMS messages, you consent to receive text messages from Balloomania including order updates, appointment reminders, birthday greetings, and promotional offers. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at balloomania.sacramento@gmail.com. Your consent to receive SMS is not a condition of purchase.

7. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Delete your personal information (subject to certain exceptions)
  • Opt out of the sale of personal information (we do not sell your data)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, email us at balloomania.sacramento@gmail.com. We will respond within 45 days.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Inquiry data is retained for up to 2 years for follow-up and business analytics. You may request deletion of your data at any time by contacting us.

9. Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS/TLS), secure authentication (magic links, no passwords stored), and access controls. Payment data is handled exclusively by PCI-DSS compliant processors (Stripe, PayPal). However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us: